Recently, Xin Hengtai completed a European repurchase order. In this service, we achieved the breakthrough of pallet structure innovation in 48 hours-thickening the base by 50%, reconstructing the support legs, and increasing the bearing capacity of the first batch of improved pallets by 35%. In addition, in order to cope with the rapid increase of sea freight, it has set a new standard for extremely fast delivery: shipment in the afternoon, arrival in Hong Kong in the early morning, container loading in the morning, and completion of all goods container loading within 12 hours, effectively saving costs for customers!
48-hour pallet structure reinforcement 35%
After receiving the customer's feedback about the slight cracks in the transport pallet, Xinhengtai immediately set up a special team to complete the problem analysis within 48 hours, and established a double improvement plan: thickening the base plate by 50% and redesigning the supporting legs of the reinforced structure. The first batch of improved pallets have been delivered with the new order, and their load-bearing capacity has been improved by 35% after testing, which has solved the problem of pallet damage caused by bumps in the long-distance sea transportation.
12-hour express delivery
Facing the fluctuation of shipping cost, Xinhengtai offered to extend the storage period for customers for 20 days free of charge to avoid the peak freight rate. On June 10th, after receiving the delivery instruction, the factory responded quickly and took action: coordinating the loading of the motorcade at 12:00, completing the port transportation at 21:00, and all the goods were safely loaded into containers the next morning. It sets a new industry record that it takes only 12 hours from receiving instructions to completing container loading. Finally, this service effectively saves transportation costs for customers.
The voice of customers is our best guide to improvement "-Zhou Changan, production director, stressed at the quality resumption meeting. This event not only optimized the packaging standards, but also established a three-dimensional service system of "customer feedback-technical response-logistics support". In the future, Xinhengtai will continue to guarantee the quality of serving global customers with solid technology and flexible service.
Strength and advantages
Global layout: We have been deeply involved in the abrasive industry for more than 30 years, and our products are exported to Japan, South Korea, Europe, North America, Southeast Asia and other 60+ countries and regions around the world. Advanced production equipment: Xinhengtai has two modern smelting furnaces and automatic production lines, with an annual output of over 10,000 tons, which can meet the various needs of domestic and foreign customers; Strict quality control: from the procurement of raw materials to the delivery of finished products, Xinhengtai implements the whole process of quality inspection to ensure that each batch of products meets customer requirements.
